Help Centre & Citizen Support
Find immediate answers regarding statutory payments, RRR generation, bank branch remittances, and submit dispute tickets to our revenue support desk.
+234 800 736 4826
Available 24 hours daily for urgent payment clearance escalations.
support@remita.ng
Send payment vouchers, debit alerts, or formal reconciliation requests.
+234 802 750 4524
Fast resolution desk for individual taxpayer queries and RRR status checks.
State Revenue House
Mon – Fri, 8am – 6pm; Sat 9am – 2pm
Common Taxpayer & Payer Questions
Click on any question below to view official statutory instructions.
How do I generate a Remita Retrieval Reference (RRR)?
To generate your 12-digit RRR, visit the Services Directory or click Make a Payment on the homepage.
- Select the collecting Ministry, Department, or Agency (MDA).
- Choose the specific service / revenue tariff you wish to pay for.
- Provide your name, official email, phone number, and optional Tax Identification Number (TIN).
- Click Generate RRR. Your reference code is instantly issued and sent to your email.
What payment methods are supported on this platform?
You can complete payment using any of the following channels:
- Debit / Credit Cards: All Nigerian bank cards (Mastercard, Visa, and Verve) via 256-bit 3D Secure checkout.
- Commercial Bank Branches: Present your 12-digit RRR to tellers at any commercial bank nationwide to pay via cash or draft.
- Internet Banking & Mobile Apps: Select “Pay Remita / Government Invoices” in your banking app.
- USSD & Mobile Wallets: Pay through supported bank USSD shortcodes.
- Agency POS Terminals: Available at designated physical state revenue offices and courts.
My bank account was debited, but my RRR status still says Pending. What should I do?
In rare cases of interbank network latency, the debit advice may take a few minutes to be synchronized with the Central Switch.
1. Visit Track Payment and verify your RRR. Our switch performs a live cryptographic query against the central banking switch on each lookup.
2. If the status remains pending after 30 minutes, submit your RRR and transaction bank reference using the inquiry form on the right, or call our 24/7 hotline at +234 800 736 4826.
How do I reprint a lost receipt for Tax Clearance (TCC) or Court verification?
All statutory electronic receipts are archived permanently in the central revenue database. You can reprint anytime:
- Navigate to Track Payment and enter your RRR.
- Click Print Official E-Receipt.
- The single-page formatted A4 receipt renders complete with state watermark, verified security barcode, and CBN TSA settlement timestamp.
How do companies process Withholding Tax (WHT) and PAYE bulk schedules?
Corporate entities can sign in to the Taxpayer Portal to upload monthly employee PAYE schedules and corporate withholding tax assessments. A single master RRR is generated covering all staff remittances with individual electronic tax certificates generated upon settlement.
Log Support Inquiry / Dispute
Submit your transaction details for direct review by our Central Clearance Officers.